Contact the SDRclose team

How to reach us

Every inquiry goes through one route: use the form below. Select the topic that best matches your message so it reaches the right person on the first pass. No account is needed to write to us.

We reply by written message in English during business hours. Include the email address you would like us to answer on and, for account matters, the address you sign in with.

Sales and Enterprise

Starter and Professional plans are self-serve. Pricing, credit allowances and mailbox limits are published on the Pricing section, and a 7-day trial starts from sign up without a sales conversation.

Enterprise plans include custom monthly credits, custom mailbox allowance, unlimited active sequences, priority support and onboarding. To scope one, choose Sales and pricing in the form, tell us your expected monthly volume and the number of mailboxes you plan to connect, and ask for a call. We will propose times by reply.

Support

Support is provided by the SDRclose team by written message during business hours, in English. We do not currently offer a contractual SLA.

For the fastest resolution, tell us which mailbox provider you connected (for example Gmail or Google Workspace, Outlook or Microsoft 365, Zoho, or another IMAP/SMTP service) and paste the exact error text the app or your provider displayed. The sequence name and the approximate time of the problem also help.

Signed-in users can also send feedback from inside the app; it reaches the same team. Before writing, check the Status page and the Docs, including the Deliverability guide.

Privacy and data requests

Requests to access, correct, delete or opt out of the processing of personal data, whether you hold an account or received an email sent through SDRclose, start at the Privacy Center. It explains each request type, identity verification and response timelines.

Account holders can export or delete their own data at any time from Settings > Privacy & Data. Recipients can also use the unsubscribe link in any message. For anything the Privacy Center does not cover, choose Privacy or data request in the form and refer to the Privacy Policy.

Security and vulnerability reports

If you believe you have found a vulnerability in SDRclose, report it through the form and choose Security report as the topic. Include the affected URL or feature, steps to reproduce, the impact you observed and any proof-of-concept detail. Please do not access or alter data that is not yours, and allow us reasonable time to investigate before disclosing publicly.

We acknowledge reports, investigate promptly and keep you informed of the outcome. We do not currently operate a paid bounty program. Our security practices are described on the Security page.

Legal and procurement documents

The Data Processing Addendum applies online whenever we process prospect data on your behalf. A countersigned copy, the named sub-processor schedule referenced on the Sub-processors page, completed security and vendor questionnaires, and our security documentation are available on request, under NDA where appropriate. Choose Legal notice in the form and describe what your review requires.

All current policies, including the Terms of Service, Acceptable Use Policy and Cookie Policy, are indexed on the Legal page.